Why you should be saying yes to your customers
August 03, 2014
It was my birthday a few days ago. Having reached the grand old age of 52, I told my husband I wanted to go to Wagamamas for dinner. When we arrived the restaurant was half full and we were allocated a table by the large sliding windows. It was a warm and muggy night but despite this, the windows were closed.
I asked the waitress if she would open the windows to which she replied “We are not opening the windows tonight.”
To which I replied, “Why?”
She disappeared for a minute and the manager came back and duly opened the windows without any explanation as to their clearly random “no windows open tonight” policy.
This experience got me thinking.
It can be way too easy to palm off a customer and say no to a perfectly reasonable request when it’s clear that you should be saying an unequivocal- arms- outstretched exuberant, ‘YES!’.
It always pays to get into the mindset of delighting your customers by devising simple ways in which you can not only meet their basic needs, but exceed them and put a big smile on their face.
The simplest things cost nothing at all but they often have the biggest impact…